Returns & Exchanges

At EMOTO Supply Co., we stand by the quality of our gear and offer a 30-day return policy to ensure you have the perfect equipment for your next adventure. If your purchase doesn't meet your performance standards, we are here to make it right with easy returns and exchanges.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the gear is in unused, clean condition.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the returned gear, we will process your refund or ship your replacement item within 5-7 business days.