Frequently Asked Questions
Everything you need to know about your EMOTO performance gear.
What is the typical shipping timeframe for orders?
Standard shipping within the continental US typically takes 3-5 business days. International orders may take 7-14 business days depending on customs processing.
Do you offer a warranty on sports equipment?
Yes, all EMOTO hardware and equipment come with a 1-year limited warranty against manufacturing defects to ensure you stay in the game.
How do I process a return or exchange?
We offer a 30-day hassle-free return policy. Items must be in original, unused condition with tags attached. Visit our Return Portal to start your request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How do I find the right size for my apparel?
Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for athletic fit.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email with a tracking link. You can also track your status directly through your EMOTO account dashboard.